Right of withdrawal and complaints
Buyer will have fourteen working days to withdraw, from the date of receipt of the order, without penalty and without giving any reason. The exercise of the right of withdrawal will not be subject to any formality, being it sufficient for the customer to contact us indicating the exercise of her/his right of withdrawal to the email address: info@design-pills.com.
The returned order must be supplied with the delivery note and invoice to oggettobcn.com to the following address:
Design Pills, c/ Ferlandina 39, 08001 Barcelona, Spain.
Design Pills requires the customer to take charge of the direct cost of returning the product in the event of withdrawal.
Damaged items will be substituded or refund only in case the damage has been noticed to the transport company.
The client may return any item purchased at the online store www.design-pills.com as long as the products have not been used, and retain their original packaging. Design Pills will refund the amount paid to the Client within a maximum of 30 working days since the receipt of the product. In the event that the returned products were damaged, the Client will refund the corresponding amount to oggettobcn.com.
Design Pills will refund the Client through the same payment method used for the purchase. If the payment was made by bank transfer, the refund will be made to an account specified by the Client.
For any issues related to the return of items purchased through our online shop, please contact us via email at: info@design-pills.com
If the client wishes to make a written claim, Design pills is located in C/ Ferlandina 39, 08001, BARCELONA (SPAIN).